I would without hesitation use Trend Micro's remote trouble shooting if ever needed in the future.

In addition to the correction, Trend Micro was able to extract files and obtain information that possibly will be incorporated in future software releases that will alleviate future problems. I truly believe that this remote trouble shooting effort took only a fraction of the time it would have taken for a user to correct the problem using instructions through email communications. I was able to commute and observe the remote control of my system. It was performed in a professional manner. After the experience I have no reservations with using remote troubleshooting through Trend Micro. We established a date and time remote trouble shooting would occur. I resisted remote trouble shooting initially but after days of trying the email method realized that remote trouble shooting was a better approach. This was difficult, time consuming, and not very effective at best. We tried to remedy this problem with Trend Micro Support sending email instructions and the I the user carrying them out remotely. I was experience a problem where Antivirus One would find a virus, correct it, and the virus would occur again within a couple of days. Backup hard drives could take a few hours. Also maybe add a time frame to how long it will take to scan the external hard drive which is huge, might have given me better idea of how long it will take. My only advice for the software company is to display the entire folder link that is infected in a display so I didn’t have to take a pic of the extended link with my camera and trace it back to infected files. Cleaner One Pro for Mac Cleaner One Pro for Windows Antivirus One for Mac Cleaner One for iOS AdBlock One for iOS & Mac VPN Proxy One for iOS & Mac Unarchiver One for Mac & Windows. I was very surprised at how fast, easy and uncomplicated this process was.

I couldn't figure out how to delete from Time Machine so I wrote tech support and they gave me easy instructions and they were very quick to respond. Led me to buy this Virus software and through a VERY EASY and CLEAN interface, it found all 6 viruses! I checked on my Time machine backup and it found the virus on that external hard drive too. Had a glitch on my MBP and knew it was from downloading one of those stupid Adobe Flash updates without really examining it.

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